01 Introduction & Scope of Privacy Policy
Welcome to the jc99 Privacy Policy. This document explains in detail how the jc99 platform, accessible via jc99.vin and our official mobile app, collects, processes, stores, and protects your personal data.
This Privacy Policy applies to all users of the jc99 platform, including website visitors, registered members, and any individual who interacts with our services through any channel — whether via the website, mobile app, or customer support communication channels.
This Privacy Policy should be read in conjunction with
Terms and Conditions jc99. Both documents together form the complete agreement framework between you and our platform.
JC99 operates with a full commitment to user privacy. We collect only the data genuinely necessary to provide our services, meet legal obligations, and improve the user experience — nothing more.
02 Types of Personal Data We Collect
Jc99 collects various types of information depending on how you interact with our platform. Below is a summary table outlining the categories of data we collect:
| Data Category |
Data Examples |
Primary Purpose |
| Identification Data |
Full name, MyKad number, date of birth, KYC selfie photo |
Identity verification, legal compliance |
| Contact Data |
Email address, phone number, residential address |
Account communications, OTP verification, customer support |
| Financial Data |
Bank account number, bank name, transaction history |
Processing deposits and withdrawals |
| Technical Data |
IP address, device type, web browser, operating system |
Account security, fraud detection |
| Gaming Data |
Betting history, wins, play time, game preferences |
License compliance, responsible gaming |
| Communication Data |
Live chat logs, support emails, feedback |
Service improvement, dispute resolution |
We also collect data you voluntarily provide when entering contests, completing feedback forms, or contacting our customer support team.
03 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. jc99 uses your personal data for the following purposes:
- Account Management: To create, verify, and maintain your account and to process account-related requests.
- Transaction Processing: To process deposits, withdrawals, and all other financial transactions securely and accurately.
- Identity Verification (KYC): To comply with anti-money laundering legal requirements and minimum age verification of 18 years.
- Platform Security: To detect and prevent fraud, unauthorized access, and activities that violate our terms of use.
- Customer Support: To handle inquiries, complaints, and disputes effectively and in a timely manner.
- Responsible Gaming: To monitor gameplay patterns and identify players who may need responsible gaming assistance.
- Platform Communications: To send important notifications regarding your account, security updates, and relevant promotions (with your consent).
- Service Improvement: To analyze aggregated usage patterns in order to improve the user experience on the jc99 platform.
jc99 does not use your data for any automated profiling that makes decisions with legal or significant impact on your rights without human review.
04 Data Sharing with Third Parties
Jc99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with the following parties:
- Payment Service Provider: To process your deposits and withdrawals through approved payment gateways such as FPX, TNG eWallet, GrabPay, and DuitNow. These providers are subject to strict data security requirements.
- KYC Service Provider: To carry out identity verification checks as required by law. Information shared is the minimum necessary for verification purposes only.
- Regulatory Authority: When required by law or by a directive from a competent authority, we will disclose the necessary data to government agencies or law enforcement.
- Platform Technology Provider: Technical partners who help operate our platform infrastructure, servers, and security systems — all bound by strict confidentiality agreements.
Note: jc99 will never sell your data to advertisers, data brokers, or any third party unrelated to our platform operations. Any such offer claiming to originate from jc99 is fraudulent.
All third parties who receive your data are required to uphold data protection standards at least equivalent to this jc99 Privacy Policy through binding data processing agreements.
05 Security & Data Protection
JC99 continuously invests in high-grade security infrastructure to ensure your personal data remains protected at all times. Our key security measures include:
- Data in Transit Encryption: All communications between your device and jc99's servers are secured by TLS 1.3 protocol with AES-256 encryption — ensuring no third party can intercept your data in transit.
- Stored Data Encryption: Sensitive data such as passwords is stored in hashed form using the bcrypt algorithm. Banking information is stored in encrypted format with separately managed keys.
- Layered Access Controls: Internal staff access to user data is restricted based on the principle of least privilege — only personnel who require access for their specific duties are permitted.
- 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity or unauthorized access attempts to our systems.
- Regular Security Audits: jc99 conducts regular penetration testing and independent security audits to identify and address any vulnerabilities.
While we take all reasonable security measures, no system can be guaranteed 100% secure. We encourage you to play your part by using a strong and unique password for your jc99 account.
06 Cookies & Tracking Technologies
The jc99 platform uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and ensure the security of your login session.
Types of cookies we use:
- Essential Cookies: Required for core platform operations such as login authentication, session management, and security. These cookies cannot be disabled without affecting essential platform functionality.
- Performance Cookies: Anonymously collects information on how users interact with the platform to help us identify and resolve performance issues.
- Functional Cookies: Stores user preferences such as language, display settings, and game preferences to deliver a more personalized experience.
- Analytics Cookies: Used to understand aggregate platform usage patterns for the purpose of continuously improving our services.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect your experience and the functionality of certain features on the jc99 platform.
07 Your Personal Data Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jc99:
Right of Access
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 working days and may be subject to a nominal fee as prescribed by law.
Right to Rectification
If you find that the personal data we hold is inaccurate or outdated, you have the right to request a correction. You can update basic information via your account settings or by contacting our support team.
Right to Erasure
You may request the deletion of your personal data. However, such requests may be limited in situations where we are legally required to retain the data, such as financial transaction records for the minimum prescribed retention period.
Right to Object to Processing
You have the right to object to the processing of your data for specific purposes such as direct marketing. If you do not wish to receive promotional communications, you may unsubscribe via the notification settings in your account.
Right to Data Portability
You have the right to request your personal data in a machine-readable format for the purpose of transferring it to another service provider, subject to technical limitations and legal requirements.
To submit any request relating to your privacy rights, please contact the jc99 Data Protection Officer (DPO) team via email at
[email protected] by stating your request type and account information.
08 Data Retention Period
JC99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law.
- Active Account Data: Retained for as long as your account remains active and for the required period following account closure to fulfil legal obligations.
- Financial Transaction Records: Retained for a minimum of 7 years after the transaction, as required by Malaysia's taxation and anti-money laundering laws.
- Support Communication Logs: Retained for 3 years for reference purposes and resolution of any disputes that may arise.
- Cookie Data: Retention periods vary by cookie type — from the current session (session cookies) up to a maximum of 2 years (analytics cookies).
- KYC Data: Retained for the duration of the active account period plus a minimum of 5 years after account closure, in line with international regulatory requirements.
When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-approved methods.
09 Amendments to the Privacy Policy
JC99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or platform enhancements. All amendments take effect immediately upon publication on jc99.vin.
- Significant amendments will be communicated to you via notification in the jc99 mobile app or by email to your registered address at least 14 days before the changes take effect.
- Continued use of the jc99 platform after the effective date of any amendment constitutes acceptance of the updated policy.
- The "Updated" date at the top of this document indicates when the last revision was made.
We recommend reviewing this Privacy Policy periodically, especially before sharing any new information with our platform.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how jc99 handles your personal data, we encourage you to contact us directly. We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe.
- Data Protection Officer Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the jc99 platform
- Target Response Time: We aim to respond to all privacy-related inquiries within 5 business days.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority under Malaysia's PDPA.
To expedite the processing of your request, please include your jc99 account number, the type of request (access / correction / deletion), and specific details regarding the relevant data in your email.